Returns & Refunds policy
Refund and Return Policy for Live Fishes: At Global Fish Breeders, we take great pride in delivering the healthiest and most vibrant live fishes to our customers. However, we recognize that due to the delicate and perishable nature of live fishes, issues may occasionally arise. Our refund and return policy is designed to handle these specific situations with care and transparency:
Eligibility for Refunds:
Refunds are strictly applicable if the fish is found dead within a period of 7 days from the date of delivery.
Customers must provide verifiable proof of the deceased fish, which includes clear photographs or videos along with detailed information about the care and maintenance provided during the 7-day period.
Refund requests will not be accepted for deaths caused by improper care practices, including overfeeding, exposure to unsuitable tank conditions, or failure to acclimate the fish properly to its new environment.
Conditions for Returns:
Live fishes are not eligible for returns due to their sensitive nature and the potential risks involved in transportation.
Refund approvals are based solely on the evidence provided and are subject to the discretion of the Global Fish Breeders team.
Non-Returnable Items: The following items are ineligible for returns or refunds:
Live fishes that have been introduced to tanks containing other livestock.
Perishable items such as fish food or products that have surpassed their expiration date.
Custom-designed aquariums or any products manufactured to meet specific customer requirements.
Refund and Return Policy for Non-Living Products: Non-living products, including aquariums, filter motors, and related accessories, are eligible for return under the following guidelines:
Conditions for Returns:
Returns will be accepted if the product is determined to be damaged, defective, or not functioning correctly upon delivery.
For reasons such as "not liked" or other subjective factors, return requests will be evaluated by our team. Approval is contingent on the validity of the reason provided, and customers will be notified of the decision within 1 business day.
Faulty motors are eligible for exchange only; refunds will not be provided for such items.
In cases where a customer initiates more than 2 returns, delivery charges will apply from the 3rd return onward.
Return Process:
Once a return request is approved, Global Fish Breeders will arrange for a courier service to pick up the product from the customer’s designated address.
Customers must ensure that the product is securely packaged to prevent damage during transit.
Upon receiving and inspecting the returned product, our team will notify the customer of the outcome of the inspection within 1 business day.
Refund Process:
Refunds will only cover the base price of the product. Taxes and delivery charges are non-refundable under any circumstances.
Refunds that have been approved will be processed within 7 days from the date of approval.
The refunded amount will be credited to the same payment method that was used for the original purchase.
Cancellations:
Customers can cancel their orders before the dispatch process has been initiated. Once the fishes or products have been shipped, cancellations will no longer be permitted.
To request a cancellation, customers must notify us as soon as possible by sending an email to globalfishbreeders@gmail.com.
Additional Guidelines for Returns and Refunds:
If a motor is returned due to a defect or fault, it will be exchanged for a replacement unit. Refunds are not applicable for motors.
Customers must adhere to the packaging and return instructions provided to ensure safe transit of non-living products.
For returns that are approved under subjective reasons, such as "not liked," customers may be asked to bear partial handling charges based on the circumstances.
After two consecutive returns, subsequent deliveries will incur additional delivery charges to be borne by the customer.
Contact Us: If you have any questions, concerns, or require clarification about our return and refund policies, feel free to contact us via email at globalfishbreeders@gmail.com. Our team will respond to you quickly to assist with your concerns.